OPRA Regional Training: Service Starts with You Featuring Marisa Hoff and Chris Stevenson

Empowering Every Role in Parks and Recreation

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In parks and recreation, every role matters--and so does every interaction.  Whether you're leading a department, greeting guests at the front desk, maintaining facilities, or supporting operations behind the scenes, your daily efforts shape the experience of the community you serve.

• Uncover the "why" behind exceptional service and share best practices you can immediately apply, no matter your role.
• Leave with practical tools (including how to handle difficult people), fresh perspectives, and a renewed sense of purpose.
• Most importantly, walk away feeling empowered and inspired to make a difference--not just in your own role, but throughout your organization and community.

When every member of the team is intentional about creating positive, memorable experiences, parks and recreation becomes more than a service--it becomes a source of price, connection, and joy for all.

This workshop features Marisa Hoff and Chris Stevenson from The Empower Group.  Both were highly rated speakers at our 2025 Conference.