2025 OPRA Regional Training: Service Starts with You - West Chester

Event Date: 12/3/2025
10:00 AM - 3:00 PM

Voice of America Park, Ronald Reagan Lodge
MetroParks of Butler County 7850 VOA Park Drive
West Chester, Ohio 45069

Capacity:

0/75
Event Overview

Empowering Every Role in Parks and Recreation Featuring Marisa Hoff and Chris Stevenson of The Empower Group

Presented By


In parks and recreation, every role matters--and so does every interaction.  Whether you're leading a department, greeting guests at the front desk, maintaining facilities, or supporting operations behind the scenes, your daily efforts shape the experience of the community you serve.

  • Uncover the "why" behind exceptional service and share best practices you can immediately apply, no matter your role.
  • Leave with practical tools (including how to handle difficult people), fresh perspectives, and a renewed sense of purpose.
  • Most importantly, walk away feeling empowered and inspired to make a difference--not just in your own role, but throughout your organization and community.

When every member of the team is intentional about creating positive, memorable experiences, parks and recreation becomes more than a service--it becomes a source of price, connection, and joy for all.

Thank you to MetroParks of Butler County for hosting this training!

Registration Form
Bulk Registration File
Sponsor Brochure
(contact mindy@opraonline.org if you would like to sponsor this event)


This event is eligible for 0.3 CEUs.

Cost
Member:  $70*
Non-Member:  $110
An additional $30 fee will be applied to any registrations received after November 19th.

*OPRA Group Professional Members are eligible for a 50% off discount.

Click here for the substitution and cancellation policy for this workshop.

 

Speaker Information

Marisa Hoff, Partner at The Empower Group, is a distinguished speaker with a B.S. in Psychology and Master's in education, emphasizing Educational Leadership. With extensive expertise in leadership, employee engagement, marketing, and operations, Marsa has been a featured speaker at major international conferences since 2015. She has recently spoken at many state conferences, including Ohio, Utah, Arizona, and Montana as well as speaking at NRPA. Formerly the General Manager of an award-winning Southern California health club, she played a pivotal role in its success. As a Partner, Marisa imparts valuable insights to individuals and businesses for success and growth, blending her professional and personal passions.




Chris Stevenson has presented dynamic sessions in over a dozen countries and over 25 states. As a former Power Ranger stuntman and founder of The Empower Group, Chris draws from over 20 years of hand-on experience owning and operating highly successful health clubs, consistently achieving industry-leading net promoter scores. His expertise lies in leadership, communication, employee engagement, and customer service, making him a sought-after authority in various industries, including health and fitness, indoor rock climbing, parks and recreation, and more. Beyond his business acumen, Chris has served as a board member, committee member, and published author, contributing to his holistic perspective on industry dynamics.


 
Registration

Online Registration

Member: $70.00 Purchase Now

Non-Member: $110.00 Purchase Now