2024 OPRA Regional Training: Customer Service: At the Heart of the Matter - the "Little" Things are the BIG Things - West Chester

Event Date: 12/4/2024
10:00 AM - 3:00 PM

Voice of America Park, Ronald Reagan Lodge
MetroParks of Butler County 7850 VOA Park Drive
West Chester, Ohio 45069


Event Overview

Customer Service is all about helping people.  Whether it's the good times or the not so good.  We've all been there...those awkward moments.  These are opportunities to truly connect, listen, and have a conversation with someone, but what do you say?  Most of our customer service conversations revolve around sharing information: class times, how to sign up, share why the pool is closed, how much is a punch card...you get the idea.  What if we look at them as opportunities to start a relationship?

During the pandemic, we pivoted to having flat screen engagement.  It's a remarkable tool, yet our social aptitude and connections have suffered for it.  It's hard to get the full picture of people when you can only see from the shoulders up or barely make eye contact.  In this workshop, we're going to dig deep and get to the heart of listening, how to ask better questions, how to use our non-verbal skills to help patrons feel more welcome, and how to read their non-verbal skills (it works with colleagues, too).  We're going to put our skills in action, use some real-life scenarios, and have some fun. 

Come engage in and learn guaranteed techniques to get a connection started, improve your listening skills, identify non-verbal cues, and lay a foundation for genuine relationships with customers and colleagues.

Thank you to MetroParks of Butler County for hosting this training!

Registration Form
Bulk Registration File

This event is eligible for 0.3 CEUs.

Member:  $70*
Non-Member:  $110
An additional $30 fee will be applied to any registrations received after November 25th.

*OPRA Group Professional Members are eligible for a 50% off discount.

Click here for the substitution and cancellation policy for this workshop.


Speaker Information

Presented By Jo Burns, Jo Burns Connects LLC

Jo is an award winning advocate for healthy communities.  She is the Chief Connection and Collaboration Officer for Jo Burns Connects.  Jo is the co-founder and director for the Colorado Public Health/Parks and Recreation Collaborative.

She is an insightful connector, collaborator, speaker, trainer, educator, and consultant for non-profits, public entities, higher education, and community organizations. 

She has over 20 years experience working with diverse populations in recreation, camps, parks, and public health.


Online Registration

Member: $70.00 Purchase Now

Non-Member: $110.00 Purchase Now